The Aurra

To maintain the beauty and longevity of your product, follow these simple care tips:

• Avoid Prolonged Water Exposure: While stainless steel is water-resistant, extended exposure to water can damage the natural stones. Remove your bracelet before swimming, bathing, or heavy exercise.

• Store Properly: When not in use, store your bracelet in a soft pouch or jewelry box to protect it from scratches and reduce exposure to moisture or dust.

• Keep Away from Chemicals: Avoid direct contact with perfumes, lotions, or cleaning agents, as these can dull the shine of the stones and steel.

• Clean Gently: To clean, use a soft cloth dampened with lukewarm water to wipe the beads and stainless steel. For a deeper clean, use a mild soap solution. Dry thoroughly before storing.

• Handle with Care: Semi-precious stones can chip or crack if dropped or hit against hard surfaces, so handle your bracelet gently.

 

We want you to love your handmade jewelry, and we strive to ensure every piece meets the highest quality standards. Since each item is handcrafted with care, please review the return and exchange policy below before making your purchase.

 

Returns & Refunds

 

🔹 All sales are final. Due to the handmade nature of our jewelry, we do not accept returns or offer refunds. However, if there is an issue with your order, please reach out to us within 7 days of delivery, and we will do my best to make it right.

 

Exchanges & Repairs

 

🔹 Exchanges: If your item arrives damaged or defective, please contact me us within 7 days of delivery with a photo of the issue. We will gladly replace the item or provide a solution.

 

🔹 Repairs: If your jewelry needs minor repairs due to normal wear and tear, we may be able to assist. Please reach out, and we’ll assess the best way to restore your piece.

 

Custom & Personalized Orders

 

🔹 Custom orders and personalized pieces are non-exchangeable and non-refundable. Please ensure all details are correct before placing your order.

 

If you have any concerns about your order, don’t hesitate to contact us - we want you to love your jewelry as much as we love creating it! 💕

 

 

We strive to make receiving your order as convenient as possible. Here’s what you need to know:

 

📦 **Shipping Available Upon Request**

 

Shipping is available upon request—please **contact us for a shipping quote** before finalizing your purchase. This ensures you get the best rate and delivery options tailored to your needs.

 

⏳ **Order Processing Time**

 

All orders are carefully handcrafted and will be fulfilled within **1 to 2 weeks** from the date of purchase.

 

🚀 **Need It Sooner?**

 

If your order is urgent, please reach out to us to discuss **expedited shipping options**, and we'll do our best to accommodate your timeline.

 

📍 **Free Local Pickup**

 

Prefer to pick up your order? Local pickup is available **free of charge**—just contact us to arrange a convenient time.

 

For any questions or to request shipping, feel free to reach out before completing your purchase. We're happy to help! 😊